Lavish Med Spa Policies
Appointment & Cancellation Policy
We understand that life happens and schedules can change. If you need to reschedule or cancel your appointment, we kindly request at least 24 hours’ notice.
Appointments cancelled with less than 24 hours’ notice, as well as missed appointments (no-shows), will incur a $50 cancellation fee. This allows us to respect the time of our providers and other clients who may be waiting for availability.
We truly appreciate your understanding and cooperation.
Arrival Policy
Please arrive 5–10 minutes early for your appointment to allow time for check-in and preparation.
Late arrivals may result in a shortened service time to avoid disrupting scheduled appointments. In some cases, late arrivals may need to be rescheduled.
Client Information Forms
All new clients are required to complete a Client Information & Medical History Form prior to receiving services. This ensures your safety and allows us to customize treatments specifically for you.
Returning clients may be asked to update their information periodically.
Refund Policy
Treatments & Services
Appointments booked directly through our clinic are final sale and non-refundable.
For vouchers purchased through Groupon, all refunds are subject to Groupon’s refund policy and must be requested directly through Groupon.
A valid credit card may be required to secure appointments. Cancellation policies apply
Product Returns
Unopened and unused retail products in their original packaging may be returned for a full refund within 14 days of purchase. Due to health and safety regulations, we cannot accept returns or provide refunds for products that have been opened, used, or are missing their original seal.
Packages & Gift Cards
All sales of treatment packages and gift cards are final and non-refundable. Packages are non-transferable between clients. Gift cards do not expire and can be used toward any service or retail product at Lavish Med Spa.